UX research and strategy, Optimising website and mobile application
UX research and strategy | UX process and WoW | Usability and User tests | Design solutions for accessibility | Style guide | Deliverables
Building a mature understanding for accessibility in the organisation and leading UX.
Apoteket is Sweden's top pharmacy with a long history. Their goal is to reach out and be available to everyone in need. The organisation cooperates with different partners in healthcare. They also own numerous services and offer high quality products.
Assignment & Responsibility
Lead UX Designer also Trusted Advisor, working in cross-functional teams. Similarly, keeping close contact with Product Owners and Stakeholder. Ultimately, my main assignment has been optimising and creating new design for Apoteket's e-commerce website. I worked with their mobile application and some other services. In order to fullfil my assignments I introduced and developed innovative Ways of Working (WoW) and contributed to their UX Design Process. As a result, production speed increased and so did team involvement. Later SAFe framework was integrated to which we adapted the previous WoW.
With team effort we created and modified various toolboxes. Regular retrospectives and brainstorming together on a regular basis resulted to generating successful ideas. Also, I introduced latest instruments to perform better in monitoring for UX and help the marketing department understand their customers. Finally and above all, as Accessibility Ambassador, one of my main tasks has been making Apoteket's digital products more accessible by following existing accessibility guidelines like WCAG (Web Content Accessibility Guidelines) and testing their products. As a result, all team members, including stakeholders, have greater understanding of why this specific topic is important to everyone and how the organisation benefits from thinking Inclusive Design.
• Stakeholder interviews
• Collaboration with client and product owner
• Full collaboration with development team
• Team workshops
• Design studios
• User tests
• UX and Accessibility workshops
• Sketching & wireframes
• Creating prototypes
• Accessibility research and report
• Information architecture & structure
• User and UX flow
• User Interface (UI)
• Style guide
• UX Strategy
Design processes and prototyping
Handoff and versioning tools
UX handoff to Development team deliverable process
- Discover & Define
- Develop & Deliver
- Evaluate & Maintain
Apart from focusing on UX a lot of effort had been invested in modifying our work process creating a more effective and healthy environment.
- Research, report and workshops
- WCAG (Web Content Accessibility Guidelines)
Provide ways to help users navigate, find content, and determine where they are according to Guideline 2.4 Navigable (WCAG). Below is an example of how a QA can be perceived.
Examples on deliverables and prototypes
Testing knowledge base page in a test environment to see it matches criteria, currently the accordion flow does not not react accordingly:
User test on hi-fi prototype:
Short description: Login state, top navigation
Note: For some reason the link does not always show floating bar after XD updates.